Dear Alan,

With the complexity of new cars, especially premium, foreign cars, many owners are often faced with a dilemma in locating and using the "right" car repair service company. This was true with me prior to bringing my BMW 325 into your shop. Trying to be a prudent consumer, I called around to several other car repair facilities to discuss my needs, their services, and their costs. Needless to say, my findings showed ridiculously overpriced parts, unacceptable time frames for completion of work, inconsistencies on the required parts, and often an unconcerned attitude by some service consultant not involved in the work. I found this to be the case most often with the BMW dealerships that I have used in the past.

I have always been a believer in first impressions, and I received a good one with you from the first time I talked to you and your staff on the telephone. It was obvious to me that you were a professional who knew his business and was not out to gouge the consumer. My decision was made. You repaired my car within the time-frame and cost quoted to me on the phone.

In addition to satisfactorily repairing my car, you also provided me with unsolicited advice on issues regarding the warranty service being provided by the dealer on my other BMW car. All in all, my experience was good in dealing with you and your company. The other testimonials on your web page espousing your fine services prompted me to call you in the first place. It is my opinion that they hit the nail on the head. Not only will I not hesitate in coming back to you for future services, but I will also highly recommend your shop to others. Keep up the good work and your good integrity - a rare commodity in today's car repair service industry!

Toby Nyles
Alpharetta, GA